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Join to apply for the SVP, Account Director role at VUE Health

This range is provided by VUE Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$175,000.00/yr - $240,000.00/yr

At VUE, our Client Service team is comprised of enthusiastic and driven talent. We’re seeking a SVP, Account Director with a passion for hands-on leadership and team-building—someone eager to actively mentor, foster growth, and roll up their sleeves alongside the team to lead client accounts.

The SVP, Account Director occupies a senior Account Services position and leads the Client Service team. The primary job function is to set agency standards by supervising their teams so that existing business is successfully managed and grown. Seven core competencies must be mastered for this position, described below.

This is not a figurehead or detached oversight role. The ideal SVP, Account Director is hands-on and passionate about direct account leadership, mentorship, and developing talent, while driving exceptional results for our clients.

The occupant of this position is required to physically be in our Boston, MA office at least twice per week.

Core Competencies:

Management/Leadership

• Maintains and supports agency management in maintaining, a strong, valued presence with clients and in agency
• Ensures adherence to standards of excellence
• Effectively manages and supervises team members
• Builds and executes a structured mentorship program for junior team members—providing feedback, shadowing, and growth paths.
• Fosters a culture of continuous improvement, learning, and professional development within the account team.
• Appropriately counsels staff on internal and external issues
• Monitors and evaluates performance of staff (identifying strengthens, weaknesses, and areas for development); does timely and actionable personnel news
• Identifies and helps resolve people/departmental conflicts with practical solutions
• Celebrates/acknowledges achievements of staff with agency and client
• Contributes positively to agency culture and environment

Strategic Thinking

• Initiates and spearheads strategy at all levels of the business
• Actively participates in the development of copy strategy/positioning
• Fosters solid analyses of markets and competitive environments by account teams
• Ensures alignment between issues, strategies and programming
• Builds commitment to strategy/process within the agency and brand teams
• Understands and utilizes agency strategic tools
• Offers strategic solutions that surpass common practice

Creative/Branding

• Encourages and contributes to the development of world-class creative
• Constructively reviews creative to ensure strategic alignment and enhance its impact on building the brand
• Creates the means to maximize selling of the creative product (e.g. anticipates objections, identifies ‘hot buttons’, adds Showtime elements, creates hype, rehearses team)
• Manages critiques of the creative product and ensures proper interpretation of comments/concerns
• Champions the creative product
• Seeks/helps develop creative solutions that surpass common practice
• Understands and helps drive the branding process

Driving the Business

• Drives income beyond forecast
• Identifies business development opportunities and assesses their income impact
• Fosters and generates proposals for incremental business building
• Supports client in forecasting and development of the A/P budget
• Helps the agency to set new standards within the industry
• Identifies opportunities for sister/partner companies
• Supports new business pitches as needed

Client Relations

• Develops and maintains harmonious client relationships
• Effectively represents agency POV to client
• Effectively leads both account and brand teams
• Demonstrates support and commitment to agency’s processes, product and services
• Positions agency at its best with client
• Ensures well-rounded, high quality support of client business (strategic, creative, management attention, social)
• Elevates issues or opportunities to more senior agency level as appropriate

Agency Operations

• Delivers accurate and realistic forecasts (annually and quarterly)
• Routinely monitors financial performance of accounts to maximize income generation
• Assists with fee negotiations and ensures routine monitoring for accuracy/adjustments
• Ensures smooth work flow management and procedure adherence among accounts
• Ensures compliance with agency expectations for standard documentation and reports (contact reports, reco’s, client status reports, etc.)
• Identifies agency areas for improvement including competitive issues
• Has in-depth knowledge of industry and driving forces
• Continually maintains/strengthens understanding of brands and businesses
• Generates results through effective written and oral communications
• Upholds highest work standards and quality control
• Excellent interpersonal and listening skills
• Demonstrates solid, professional work ethic
• Shows strong analytical and decision making abilities
• Demonstrates passion for the brand and creative product

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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