Salary: Starting at $22.00/hr

Job Title: Mechanical Customer Service Representative - TN

Location: Millington, Bartlett, Cordova, Lakeland, Germantown, Arlington, Collierville and Piperton, TN Job Type: Full-Time Department: Customer Support / Technical Support Reports To: Customer Service Manager / Technical Support Manager

Job Summary:

We are seeking a mechanically inclined Customer Service Representative in Tennessee to support our customers by addressing inquiries, troubleshooting issues, and providing product or service-related technical assistance revolving around small engines and small engine repair. The ideal candidate has a strong understanding of mechanical systems, excellent communication skills, and a passion for helping customers solve problems efficiently.

Key Responsibilities:

Field customer inquiries or issues via phone support, email support and/or chat support relating to all small engine products, services, and technical issues.

Diagnose mechanical issues and provide step-by-step guidance for repair.

Interpret technical manuals, diagrams, and specifications to assist customers with troubleshooting.

Maintain accurate records of customer interactions, technical issues, and resolutions using CRM software.

Coordinate with internal departments such as engineering, production, and logistics to ensure customer satisfaction.

Process orders, returns, and service requests in a timely manner.

Provide feedback to product and engineering teams to improve service quality and product design.

Participate in training sessions to stay updated on new product developments and technical procedures.

Ensure customer satisfaction by delivering high-quality, professional support and timely resolutions.

Required Skills & Qualifications:

High school diploma or GED required, associate degree or technical certification in Mechanical Engineering or related field .

Minimum 2 years of customer service experience in a mechanical, manufacturing, or technical environment.

Strong understanding of mechanical systems, components, and terminology.

Ability to read and interpret technical drawings and manuals.

Excellent verbal and written communication skills.

Strong problem-solving and critical-thinking skills.

Proficiency in Microsoft Office and CRM systems (e.g., NetSuite, Salesforce, Zendesk).

Ability to multitask, prioritize, and manage time effectively.

Qualifications:

Background in HVAC, automotive, industrial equipment, home power backup, or related industries.

Experience with ERP systems such as SAP or Oracle.

Bilingual communication skills are a plus.

Working Conditions:

Primarily remote-based with occasional visits to customer sites or manufacturing facilities.

May involve handling mechanical parts or tools for demonstration purposes.

Standard business hours with occasional overtime depending on customer needs.