MOVA is an independent state agency governed by the Victim and Witness Assistance Board. MOVA strives to advance victim rights by ensuring all victims and survivors of crime across the Commonwealth are supported and empowered through access to high-quality services that are trauma-informed, culturally responsive, and reflective of diverse communities. Job Overview MOVA is seeking a mission-driven advocate with direct service or social service and supervisory experience to join our Victim Compensation team. The Claims Manager provides management and oversight of MOVA’s Claims Advocates, reviews and processes expenses under MOVA’s crime victim compensation program, and implements trauma-informed, victim and survivor-centered systems and processes. Responsibilities Provide primary oversight and administration of the process for claimants seeking compensation for expenses directly related to crime Responsible for the direct supervision of the Claims Advocates Establish and sustain advocacy practices that are trauma-informed and survivor-centered Model, train, and support advocacy to provide equitable access to claimants seeking victims’ compensation In collaboration with the Director, implement sustainable strategies to address vicarious trauma Develop strong relationships with providers, community partners, law enforcement, and other state agencies Oversee processing of applications, expense submissions, and other relevant documentation Review and approve/deny expense requests for applicants Support the collaboration with the Victim Services team to connect victims and survivors to additional resources and referrals Qualifications Six years of relevant professional work experience; a degree may substitute for up to three years of professional experience Proven leadership and supervisory experience Demonstrated ability to manage multiple priorities, effectively solve problems, and build strong relationships Demonstrated ability to project manage and move deliverables forward in a timely manner Strong analytical skills Experience working in victim services, victim compensation, or other mission-based organizations Experience interacting directly with individuals seeking services or assistance Effective written and verbal communication skills Demonstrated ability to be a collaborative team player, take initiative, be self-motivated, resourceful, and flexible MOVA is an equal opportunity employer and strives to ensure that those working in our office reflect the diversity of the communities we serve. MOVA encourages applicants from a broad spectrum of backgrounds to apply for positions. The salary for this position is $70,000-$75,000 annually. This position requires working in a MOVA office four days a week for an initial training period of at least six months, and then is hybrid.

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