Role Summary/Purpose This position is a leadership role responsible for leading first line of defense risk management for Tech & Ops teams, in adherence with the Company’s Risk Management Framework and Corporate Strategy. The role has responsibility over a wide range of Tech & Ops activities that enables Synchrony business platforms and functional areas, and requires significant interaction with employees across various Synchrony functions and different levels of the organization. The individual will work closely with multiple teams within Tech & Ops function, various business functions, Independent Risk Management (2LOD), Audit (3LOD), and executive management. The role requires a strong leader who can raise 1LOD risk management core capabilities and champion proactive risk management. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Lead efforts on maturing Tech & Ops 1LOD Risk Assessment approach

Lead and execute risk assessment to identify, evaluate and prioritize risk treatment

Monitor business strategy and industry trends to proactively identify and address emerging risks (e.g. risks from business growth and integration, risks from usage of GenerativeAI, etc.)

Work with management to establish risk mitigation strategies and provide guidance on control enhancement to ensure key risks are appropriately managed

Identify critical areas to monitor and escalate issues and findings to appropriate stakeholders

Collaborate with cross-functional teams (Tech & Ops leaders, product owners, Independent Operational Risk Management, etc.) to integrate risk management considerations into the design, development, and deployment of new or change in technology, products, services, and processes

Serve as subject matter expert in operational risk management matters to 1LOD teams

Identify themes, trends, and enhancement opportunities to strengthen processes and controls and regularly review incident/problem resolution to ensure change/improvement to controls are executed

Collaborates with process owners to assess controls as part of RCSA process and identify any gaps in process, risk, and control documentation

Prepare and present updates to senior leadership and relevant stakeholders on the status of risk management activities

Provide feedback and collaborate with Tech & Ops teams on relevant governance documents to support first line activities and manage risk

Ensure that teams adhere to relevant enterprise standards for risk management & governance requirements, including Synchrony’s enhanced business change governance process

Lead ad hoc team projects/initiatives focusing on proactive risk management and to ensure risk management standards are met

Partners with Tech & Ops executives to prepare for Regulatory exams and MRA closures

Promotes risk-awareness and overall effectiveness of risk management programs

Perform other duties and/or special projects as assigned

Qualifications/Requirements Bachelor’s degree and minimum 10 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience OR in lieu of a degree, High School Diploma/G.E.D. and minimum 15 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience

Demonstrated experience working with regulatory compliance such as FFIEC, SOX

Demonstrated experience working with industry risk management frameworks such as CobIT, ITIL, NIST, ISACA

Experience and demonstrated track record for providing consultancy and assurance services for Operational Risk strategy, policies and governance

Willingness to travel up to 15% of the time

Desired Characteristics Knowledge and/or work experience in AI/Gen AI risk management is a plus

Strong Regulated Banking Industry experience

Relevant certification such as CISA, CISSP, CRISC, CISM, are highly desirable

Technical and operational experience with Agile Software Development, IT risk management, and standard industry practices with demonstrated experience assisting the business with the identification, governance and management of IT/operational risk

Demonstrated experience driving improvements across complex organizations and processes of varying levels of maturity

Advanced problem-solving skills and ability to work collaboratively within and across functional teams to resolve complex problems with innovative solutions

Proven experience executing with accuracy, on time and while dealing with ambiguity

Experience working with industry standard maturity models

Strong presentation and communication skills with a demonstrated business presence while interacting with senior business executives

Strong analytical skills and the ability to evaluate risk/reward tradeoffs appropriate to maintaining risk appetite

Action and detail oriented, excellent organization and prioritization skills

Proven experience developing and influencing a balanced perspective resulting from the consolidation and analysis of information from multiple perspectives, in a balanced and timely manner

Independent worker with awareness of when to escalate and engage others

Demonstrate commitment to continuous improvement

Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels

Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruptions

Influence and role model behaviors that will lead to a “STRONG” risk environment

Grade/Level : 14 The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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