This is a fully REMOTE position. Only applicants who currently reside in California, Colorado, Oregon, and Washington State will be considered for this role. About us 3Si is a software (SaaS) company that helps governments, nonprofits, and philanthropies use data to improve the lives of children. We work with a network of state and city governments to build data systems that help identify and address early childhood service gaps. Founded in 2012, 3Si is a mission driven organization with a collaborative, entrepreneurial, innovative, and fully remote work culture. We are growing and seeking a mission driven Director , Client Success to join our Client Success team. Ideal candidates will bring strong client management and engagement skills, a customer-service mindset, and the ability to analyze data and insights to drive client outcomes. They will demonstrate a growth mindset and a passion for making a positive impact. The Director, Client Success is a key leader responsible for driving strategic initiatives aimed at optimizing client satisfaction, retention, and overall business performance through the strategic use of client support, data, and analytics. This role involves leading a high-performing team, program management, collaborating across departments, and leveraging advanced data analytics to shape client success strategies. This position plays a crucial role in influencing decision making and driving continuous improvement of 3Si’s CUSP products, capabilities, and client success function. What You Will Do Manage all client engagement and relationship management throughout the client lifecycle (pre-implementation, implementation, post-implementation). Build and maintain strong relationships with senior client executives, understand their needs, and provide strategic advice and guidance on priorities and politics. Primary point of contact for clients throughout the engagement period, providing strategic guidance, proactive support, and addressing any concerns or issues that may arise. Coordinate cross-functional teams (Product, Business Intelligence, Engineering) and provide project leadership for CUSP implementation for new clients. Navigate client’s internal team dynamics to facilitate data access, acquisition, and integration. Manage new implementation projects end-to-end across project teams. Lead the development and delivery of ad hoc data analytics products and services, client trainings, workshops, and documentation to enable clients to fully leverage the features and capabilities of 3Si products. Prepare and lead formal and informal presentations to diverse audiences, including policy makers, state agency research teams, funders, partners, and advocates. Proactively identify opportunities and communicate any risks or challenges that may impact client retention. Collaborate across teams to ensure seamless contract renewals, identify opportunities, and achieve revenue growth targets. Translate use cases into requirements and specifications for data analyses and lead the performance and delivery of analytics to ensure relevance and adoption, focusing on client retention, expansion, and advocacy. Contribute to the development of CUSP model methodology based on client learnings and project data analytics. Collaborate with engineering, product, and business intelligence teams to identify business requirements as well as stakeholder needs that can be turned into product features, capabilities, and ad hoc solutions. Quantify and track value metrics that can be realized from the CUSP solution. Lead and supervise the creation of monthly data report cards and Analytics Snapshot for each client in portfolio. Lead the creation and delivery of periodic progress reports to clients based on contractual agreement. Provide guidance and leadership with client management and project data analytics (adaptive service). What You Will Bring Master’s degree in a relevant field is preferred (e.g. Education, Economics, Business Administration, Public Policy, etc.). Seven or more years’ professional experience in a related field. Relevant experience in a similar client-facing strategy and client success role is preferred. Proficiency and experience in performing or leading the integration and analysis complex datasets to support executive decision-making. Strong consultative and project management skills Experience with data visualization platforms like Power BI Tableau and. Proficiency with at least one or two data analysis tools e.g. SQL, Python, R, SPSS, Stata, SAS preferred. Proficiency in MS Office Suite required. Solid ability to problem-solve and operate with analytical ambiguity. Excellent interpersonal and communication skills with the ability to utilize multiple communication methods and styles to best reach target audience. Exceptional organizational and time management skills. Meticulous attention to detail to ensure accuracy in data analysis. Ability to work collaboratively in a team-oriented environment. 3Si offers a professional and fun work environment. We recognize and value our employees and strive to create a supportive environment for our team. Here are some of the "perks" we provide to ensure our employees can thrive: Competitive compensation with base salary range of $145-165, plus annual bonus plan. 100% Company sponsored Medical, Dental, Vision, STD, EAP, and voluntary life/ad&d plans. Paid Time Off starting at 3 weeks per year and 11 paid holidays. 3Si provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

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