Overview Technology Consulting - Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Lead delivery of large-scale digital transformation initiatives leveraging Salesforce and cloud platforms. Manage client relationships, oversee solution design and implementation, and drive innovation across digital ecosystems. Responsibilities Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources; mentor and coach team members. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services; lead proposal development and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer EY offers a comprehensive compensation and benefits package and a flexible, hybrid working model. Details include base salary ranges (varies by geography) and benefits such as medical and dental coverage, retirement plans, and paid time off. The firm supports a diverse and inclusive culture with globally connected teams. Are you ready to shape your future with confidence? Apply today. EY focuses on high ethical standards and integrity and is an equal employment opportunity employer. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence. For California residents, additional information is available as applicable.

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