Technology Consulting - Managed Services - Salesforce & Digital Applications - Senior Manager Join to apply for the Technology Consulting - Managed Services - Salesforce & Digital Applications - Senior Manager role at EY

Location: Anywhere in Country

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Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager

As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy.

Key Responsibilities

Client Delivery & Engagement Leadership: Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework.

Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).

Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture.

Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.

Solution Architecture & Innovation: Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS).

Drive innovation through automation, AI/ML, and analytics embedded in digital workflows.

Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.

Team Leadership & Development: Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources.

Mentor and coach team members, fostering a culture of continuous learning and collaboration.

Support talent acquisition, onboarding, and capability building across the Salesforce practice.

Managed Services Operations: Collaborate with EY’s global delivery centers to ensure seamless execution of managed services.

Monitor and report on service performance, incident resolution, and enhancement requests.

Implement governance models and operational playbooks for sustained service delivery.

Business Development & Practice Growth: Support go-to-market strategy for Salesforce and digital services within Managed Services.

Lead proposal development, solutioning, and client presentations.

Contribute to thought leadership, industry events, and EY’s digital community.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business, or related field.

10–12 years of experience in Salesforce and digital application delivery.

Proven track record of leading large-scale Salesforce implementations and integrations.

Experience in managed services or long-term service delivery models.

Strong understanding of Salesforce architecture, data models, APIs, and security.

Preferred

Master’s degree or MBA.

Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer).

Experience with Agile delivery methodologies and DevOps practices.

Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform).

Skills & Attributes

Strategic thinking and problem-solving abilities.

Strong communication and stakeholder management skills.

Ability to manage multiple priorities and drive results in a fast-paced environment.

Passion for digital innovation and customer-centric design.

What We Offer EY offers a comprehensive compensation and benefits package with a focus on future-focused skills and world-class experiences. We support a flexible environment and a diverse and inclusive culture of globally connected teams.

Base salary and Total Rewards package with medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Hybrid work model with most client-serving roles expected to work in person 40-60% of the time over the course of an engagement or year.

Flexible vacation policy to accommodate personal circumstances and designated holidays, breaks, and leaves of absence as needed.

Are you ready to shape your future with confidence? Apply today.

Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance applying online or need to request an accommodation during the application process, please contact EY support channels as described in the job posting.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Professional Services

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