Technology Consulting - Managed Services - Salesforce & Digital Applications - Senior Manager Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Senior Manager in EY’s Managed Services team focused on Salesforce and Digital Applications, you will lead the delivery of large-scale digital transformation initiatives leveraging Salesforce and other cloud-based platforms. You will be responsible for managing client relationships, overseeing solution design and implementation, and driving innovation across digital ecosystems. This role is ideal for professionals with deep experience in Salesforce, cloud technologies, and enterprise digital strategy.

Key Responsibilities

Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework.

Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).

Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture.

Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs.

Solution Architecture & Innovation

Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS).

Drive innovation through automation, AI/ML, and analytics embedded in digital workflows.

Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery.

Team Leadership & Development

Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources.

Mentor and coach team members, fostering a culture of continuous learning and collaboration.

Support talent acquisition, onboarding, and capability building across the Salesforce practice.

Managed Services Operations

Collaborate with EY’s global delivery centers to ensure seamless execution of managed services.

Monitor and report on service performance, incident resolution, and enhancement requests.

Implement governance models and operational playbooks for sustained service delivery.

Business Development & Practice Growth

Support go-to-market strategy for Salesforce and digital services within Managed Services.

Lead proposal development, solutioning, and client presentations.

Contribute to thought leadership, industry events, and EY’s digital community.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business, or related field.

10–12 years of experience in Salesforce and digital application delivery.

Proven track record of leading large-scale Salesforce implementations and integrations.

Experience in managed services or long-term service delivery models.

Strong understanding of Salesforce architecture, data models, APIs, and security.

Preferred

Master’s degree or MBA.

Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer).

Experience with Agile delivery methodologies and DevOps practices.

Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform).

Skills & Attributes

Strategic thinking and problem-solving abilities.

Strong communication and stakeholder management skills.

Ability to manage multiple priorities and drive results in a fast-paced environment.

Passion for digital innovation and customer-centric design.

What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is an equal opportunity employer. EY | Building a better working world.

#J-18808-Ljbffr