Overview Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager. Job Summary: As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation. Responsibilities Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust. Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations. Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives. Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery. Collaborate with clients to align IT services with business objectives and digital strategies. Lead cross-functional teams across geographies, ensuring effective collaboration and performance. Mentor and develop junior team members, fostering a culture of excellence and continuous learning. Manage budgets, forecasts, and profitability of ITO engagements. Ensure compliance with contractual obligations and support contract renewals and expansions. Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks. Support audits, security assessments, and regulatory compliance efforts. Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred. 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role. Proven experience managing large-scale, multi-tower ITO engagements. Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow). Excellent communication, negotiation, and stakeholder management skills. PMP, ITIL, or similar certifications are a plus. What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Comprehensive compensation and benefits package with base salary ranges: US overall $151,500 to $346,000; NYC Metro, WA, CA (excluding Sacramento) $181,800 to $393,200. Salaries determined by education, experience, knowledge, skills, and geography. Total Rewards includes medical and dental coverage, pension and 401(k), and paid time off options. Hybrid model: most client-facing roles are expected to be in-person 40-60% of the time over an engagement, project or year. Flexible vacation policy and time off for EY holidays, breaks, personal/family care, and other leaves to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, click here for additional information. EY is an equal employment opportunity employer. If you need accommodation during the application process, call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.

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