Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager Location: Anywhere in Country

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Job Summary As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

Client Engagement & Delivery Leadership: Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust. Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations. Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.

Strategic Planning & Transformation: Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery. Collaborate with clients to align IT services with business objectives and digital strategies.

Team & Stakeholder Management: Lead cross-functional teams across geographies, ensuring effective collaboration and performance. Mentor and develop junior team members, fostering a culture of excellence and continuous learning.

Financial & Contract Management: Manage budgets, forecasts, and profitability of ITO engagements. Ensure compliance with contractual obligations and support contract renewals and expansions.

Risk & Compliance: Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks. Support audits, security assessments, and regulatory compliance efforts.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.

15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.

Proven experience managing large-scale, multi-tower ITO engagements.

Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).

Excellent communication, negotiation, and stakeholder management skills.

PMP, ITIL, or similar certifications are a plus.

What We Offer We’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Comprehensive compensation and benefits package with base salary ranges, health coverage, pension/401(k), and paid time off. Salary ranges vary by location.

Hybrid work model with in-person collaboration expected 40-60% of the time in client-serving roles.

Flexible vacation policy and paid holidays, personal/family care leave, and other well-being accommodations.

Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available.

EEO & Accessibility EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodations to qualified individuals with disabilities. For accommodations during the application process, please contact EY’s Talent Shared Services Team (TSS) or email ssc.customersupport@ey.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Professional Services

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