Overview Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager role at EY. Location: Anywhere in Country. The Senior Manager leads delivery and transformation of large-scale ITO engagements, manages client relationships, drives operational excellence, and ensures service delivery aligns with contractual commitments and EY quality standards. Requires strategic thinking with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

Client Engagement & Delivery Leadership: Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.

Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.

Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.

Strategic Planning & Transformation: Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.

Collaborate with clients to align IT services with business objectives and digital strategies.

Team & Stakeholder Management: Lead cross-functional teams across geographies, ensuring effective collaboration and performance.

Mentor and develop junior team members, fostering a culture of excellence and continuous learning.

Financial & Contract Management: Manage budgets, forecasts, and profitability of ITO engagements.

Ensure compliance with contractual obligations and support contract renewals and expansions.

Risk & Compliance: Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.

Support audits, security assessments, and regulatory compliance efforts.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.

15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.

Proven experience managing large-scale, multi-tower ITO engagements.

Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).

Excellent communication, negotiation, and stakeholder management skills.

PMP, ITIL, or similar certifications are a plus.

What We Offer

We offer a comprehensive compensation and benefits package with base salary ranges and Total Rewards, including medical and dental coverage, pension and 401(k) plans, and a broad range of paid time off options. Base salary ranges vary by location (e.g., US-wide and NYC Metro/Washington/California variations).

Hybrid work model: most client-facing roles are expected to work in person 40-60% of the time over an engagement, project, or year.

Flexible vacation policy and designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence to support well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, additional information is available here. EY is committed to equal employment opportunities and reasonable accommodations for qualified individuals with disabilities, including veterans with disabilities.

EY | Building a better working world

EY teams work across assurance, consulting, tax, strategy and transactions with a global network and services in more than 150 countries.

Supported by data, AI, and advanced technology, EY helps clients shape the future with confidence and develop answers for today’s and tomorrow’s issues.

EY is an equal opportunity employer. Applicants are considered for positions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or protected veteran status, in accordance with applicable law. EY provides reasonable accommodations to qualified individuals with disabilities during the application process or employment. For accommodation requests, please contact EY’s Talent Shared Services.

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Professional Services

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